1. Why are my hair extensions getting tangle?

------you hair extensions tangles due to dryness, oil&dirt build-up, salt water and not combing your hair daily. Please make sure to wash&condition your hair at least once a week, use hydrating drops to keep it moistured or consult your hair stylist for more help.


  1. Could the hair be dyed or flat-ironned ?

------yes, cuz it is virgin hair. But when you use the flat-iron, please do not exceed 180c, or the hair will be easily destroyed. Also the hair will come back to its natural state after you wash it, it holds the curl/wave very well.

You’d better use a heat protectant to reduce the risk of heat damage whenever you use the heated appliance on your hair.


  1. How many bundles do I need for a full head ?

------12-14”, 2 bundles, 16-22”, 3 bundles, 24-30”, 4 bundles.


  1. Why the hair is shedding ?

------there will be a few strands in hands when comb the hair with your fingers, but it is normal, just like our own hairs.


  1. Why the hair have a strange smell ?

------Factory wash the hair with warm water and shampoo, then we will put some oil on the hair before the shipment to protect it from being too dry during the long-term delivery. But don’t worry, the smell will fade away just after wash it via good shampoo and conditionner.


  1. Can the hair be dyed ?

------yes, our virgin hair can be dyed or bleached to any color you want, but remember it will dry easily once leaving the hair donor, so do not dye or bleach it too frequently, extremely with light color such as 613, it wil do harm on the hair. We suggest you to ask for help from profesionnel stylist.


  1. Why there’s a few grey or brown hair in the bundle ?

------cuz we collect hair from different donors, it’s normal to have a few stands brown or grey hair inside. We usually pick it out during production, but can’t guarantee 100% no grey or brown hair. Thanks so much for your understanding.


  1. After several months, my hair is not as wavy as before.

------The wavy style was made by steam, without any chemical process, so the texture of the hair will become looser. Please kindly understand that we do it for maintain the hair lifetime and it’s natural state.